Complaint Board

Your Complaints are Your priority!

Take a look at the demo to experience a comprehensive end-to-end solution for managing your grievances!!

Overview

In any Industry, the most important asset is its workforce, so it is imperative to ensure their comfort. Every firm is working very hard to address its problems as soon as they arise. People find it challenging to bring up complaints within and outside of the department due to the complicated reporting process, which includes finding the appropriate person and confirming their availability. Therefore, for a procedure to be effective, every organization needs a Complaint Board (Service Desk) Application.

Longer turnaround time? Whom to approach? Implementation of the system is complex and the cost is also high. Lack of alert and tracking process? If yes, then now is the time to switch to the complaint board!

Learn more below on how you can streamline your complex processes, and access the centralized support system.

Wide-range implementations across the industries

Human Resources

The human resource department ensures that an organization’s employees are satisfied and engaged at work. As a result, you can file a complaint to this department when you encounter illegal or unethical situations at work.

Compliance

Legal, policy, and licensing agreement compliance generally refers to how well a business complies with all applicable legal and regulatory standards. In general, firms must comply with legal and regulatory standards about policies and contracts to avoid fines and other consequences, safeguard their reputation, and keep stakeholders’ trust.

Financial Compliance is the regulation and enforcement of the laws and rules in finance and the capital markets. So you can raise complaints regarding payroll, payslips, and reimbursement.

Finance

Technical support

Technical compliance means adhering to technical-regulatory requirements, standards, and laws. You preventively address the product creation process from the start which includes internet issues, system issues, licensing issues, etc.

Infrastructure

Infrastructure complaints are important to address because infrastructure plays a critical role in supporting economic development, public health, and overall quality of life. Inadequate or poorly maintained infrastructure can have negative impacts on a community, such as decreased property values, increased transportation costs, and reduced access to basic services

Education

Education complaints are concerns or grievances that students or their parents have about the quality, delivery, or outcome of education services. These complaints can be related to various aspects of education such as teaching quality, curriculum, learning environment, discrimination, discipline, grading, and admissions.

Logistics complaints can have a significant impact on a company’s reputation and can result in loss of customer trust and loyalty. Therefore, it is essential for logistics companies to have effective systems in place to handle complaints quickly and efficiently, to minimize their negative impact on the business.

Logistics

Key Benefits

Centralized Data

Fast Response

Schedule Meetings

Detail reports

User friendly

Increase in productivity

methodology

Tech Tammina’s Complaint Board application, using the power of the Appian platform, enables the management of any type of complaint or service request made by employees in an organization. The app allows the user to categorize and prioritize complaints and routes them to the appropriate group/department for resolution. Administrators have the ability to create categories, groups and subsequently map members to groups and groups to categories using the Appian interface. A complete audit trail, including comments history and uploaded supporting images, helps provide a complete history of the complaint.

Appian Portal

The information and procedures you already have in Appian are accessible to other users via Appian Portals. Using Appian Portals, you can easily connect your Appian applications to the public websites you create using low code. Public users can submit forms, file claims, access records, and data, and do a lot more via portals. They can do all of this without logging in. We can file a complaint and receive complaints from outside users with the use of Appian Portals. Also, there is a dashboard that displays the status of outages and conducts customer satisfaction surveys among utility users.

Appian’s Embedded Interfaces

With the help of these embedded interfaces on the complaint board, we gave users a more individualized experience. Users of such external web pages will be able to browse Appian interfaces and submit forms without visiting straight to sites that resemble Appian environments thanks to these. We set up the sites so that users could perform a few tasks, like file a complaint or be assigned to a group, as well as receive a more personalized and targeted experience.

The global complaint management software market size reached

$ 2.2 Billion in 2022.

Looking forward, the analyst expects the market to reach

$ 4.2 Billion by 2028

exhibiting a growth rate (CAGR) of

11.1% during 2023-2028

Appian Low-Code

The low-code features of Appian make an effect by facilitating quicker application development, simple deployment with attractive user interfaces, and seamless data interaction. Withthe help of such technology, we developed a continuous and scalable complaint board application. Using Integration with zoom, the application can schedule a meeting with the user and the assignees for detailed requirements of complaints and for solutions. And also provides reports related to all the complaints which makes this application user-friendly. You can alter and develop in accordance with your changing requirements!

Why Tech Tammina?

If you’re looking for an efficient and cost-effective solution, Tech Tammina’s Complaint Board is what you should utilize. Our solution will accelerate the process through a user-friendly interface where users can raise a complaint regarding various departments. In contrast to competing alternatives, Email notifications are sent to a particular group/assignee to resolve the issue and the user can get back to the complaint and also provide feedback. On top of that, we integrate with zoom where users can connect with a particular assignee/group to briefly discuss the complaints.

Our cutting-edge methodology will revolutionize the way you approach your complaints